Testimonials


$104,000 Loan for Solar Panels

Maxine S, Chair of Board of Trustees of 1st UMC of Upland, in Upland, CA. 

We are happy with these needed funds to complete the installation of our solar panel energy efficient and money saving project. This is our second loan with UMFCU and we appreciate the competitive rates, terms and great member service. 
UMFCU President and CEO, Ramon Noperi, congratulates 1st UMC of Upland for it’s solar panel church loan. Maxine Sawtell and Andy Parsons from 1st UMC Upland, accept the loan. 


granting $150,000

Pastor Ogbonnaya, Venice United Methodist Church

We are happy that UMFCU provided a church loan at very reasonable rates and terms. This loan will allow us to make needed property improvements for the congregation and community to enjoy. 


Robert D, UMFCU Member

Favorite part about being a member of United Methodist FCU is the personal attention provided by Helen Russell and her sense of th e customer.

Summer 2015 we needed a loan for our new home to our new residence in Cheney, WA. After using a mortgage broker recommended by our real estate agent as the best, we were receiving the run around and all sorts of demands that’ll seemed crazy for a loan. We had a large down payment from our home in So California sale that UMFCU had funded so we called to discover if UMFCU would be interested in a loan in WA. Helen walked the entire way with us and together UMFCU and their underwriter got it done. I appreciate all that Helen did and continues to do to help our family. She is a fine representative of UMFCU and one they should be very proud of. Personal attention causes members to be and remain loyal, they are key to any organizations success, Helen will be referred to many relatives and friends, another key to organizational success.

Overall Customer Service = 9
Competitive Loan Rates = 9
Usefullness of Online Tools & Services = 6


Vikki S, UMFCU Member 

Testimonial of a Great Financial Relationship:

In 1998, I attended a presentation at Creighton UMC in Phoenix provided by UMFCU. They were explaining all the financial services available to church members. They also held a drawing for a starting savings account with them for $25. I did not realize at the time that I was very lucky to not only have won that initial $25 account, but also lucky to have started a relationship that is now almost at the 20 year mark.

I first established a relationship with one of your vice-presidents, Virginia Harrison, and later with Hellen Russell once Virginia left. I found that I could call and ask for advice on loans, interest rates, the best accounts for me and would always be able to reach them or have an instant call back if I left a message. And they always remember who I am – kind of like the “Cheers” of banking – where everyone knows your name. How refreshing in this world where to most other financial institutions, you never talk to the same person twice and you are just a number to them.

Over the years, I believe I have financed used cars, two HELOC loans, in addition to my regular checking/savings/Visa card. And by the way, your Visa card is the best deal around. With rates lower than the norm even without the occasional promotions, being able to pay off other cards or take cash advances without additional bank fees has certainly has come in handy over the years. It is always my go-to Visa card.

I recently started using Bill-Pay and ran into a glitch immediately. The bill pay people said to contact my financial institution since they couldn’t see why it hadn’t gone through. I didn’t realize that when I had switched to Golden Checking in the last year or so, that my account number had changed. When I put in the old number, the Bill-Pay system didn’t recognize it. One quick call to UMFCU and the young man who handles that system found the problem immediately, explained it very thoroughly to me and we had it fixed in a minute. I shudder to think of how many calls that would have taken to resolve anywhere else.

Other firms might have a branch on every corner, but with the flexibility of depositing either at the one location of UMFCU here in Phoenix (which also has delightful people working there) or at most other credit union ATMs, I find all my banking needs are met by UMFCU. I hope our relationship lasts another 20+ years!!

Sincerely,

Vikki S – very happy customer


Kenneth B, UMFCU Member

I wanted to obtain a $40,000 HELOC on a second home that my son lives in. I have a net worth of $500,000, annual income of $120,000, no debt other than three mortgages, and a FICO score of 812. I applied for a HELOC at a large commercial bank. They appraised the house at $200,000. The mortgage balance on the house was $120,000. After a long, painful process of supplying multiple documents, my HELOC was denied because the house was less than 50 miles from my primary residence.

I was surprised and disappointed. I was already a member of the Methodist Credit Union but it never occurred to me that the CU would make HELOC loans. One day I was browsing your website and I saw HELOC. I called Hellen Russell and explained my situation. She said obtaining a HELOC from the CU on a second home should be no problem. In summary, Hellen was a delight to work with. My application was approved in record time with a minimum of red tape. I was so impressed with the service that I am in the process of transferring my main checking account to the CU. 

What specifically, is your favorite part about being a member of UMFCU?

The Credit Union isn’t a big bank.

How would you rate our Credit Union in Providing the Following:

Overall Customer Service = 10 (highest)

Competitive Loan Rates = 10 (highest)

Usefulness of Online Tools & Services = 10 (highest)


Margaret M, UMFCU Member 

Twice in the past 9 years there have been attempts to access my funds through wire transfers. Each time, UMFCU staff have seen the irregularity and contacted me, protecting my funds. 

I love the early notice on the web site changes, as I don’t easily adjust to changes. Having explanations of how, when why helps me through that.

UMFCU online services are stellar! In 20+ years with UMFCU there has never been a hitch or glitch in accessing or transferring funds. In comparison, I use an e-bank in Uganda and have had many issues in the pasr4 years. 

Many thanks to each of staff members who make it all work smoothly…and to Directors and Management to ensure solid training and planning behind the scenes.

Overall Customer Service = 10 (highest)
Competitive Loan Rates = 9
Usefullness of Online Tools & Services = 10 (highest)

What, specifically, is your favorite part about being a member of United Methodist FCU?

Ease of use of the website and e-banking for those like me who are not tech savvy
Automatic bill payment
Easy, understandable loan processing
Protection of funds from fraudulent transfers
Ease of replacing credit/debit cards
Rapid answers to questions

Without the above, I would not be able to live overseas, confident that my bills are paid timely and readily accessible thru ATMs where I live.


Steve H, UMFCU Member

The personal service is my favorite part about being a member of UMFCU. I had made a ACH transfer for an employee. I accidentally added an additional digit to the account number. When I realized my error, I called Sandra at our Westbrook office and she contacted the main office. They were able to apply the money to the correct account. Try getting that service from a large national or regional bank.

Overall Customer Service = 10 (highest)

Competitive Loan Rates = 9

Usefulness of Online Tools & Services = 9


Wanda B, Chairperson – Finance Committee

Santa Cruz Valley United Methodist Church (SCVUMC) in Sahuarita, Arizona spent our first decade meeting in school gymnasiums. We hauled all of our equipment and supplies into and out of a guy every Sunday morning. We were anxious to find our own building, but in a new town, no existing space was available. We began planning to purchase land and constructions of our own house of worship.

After a successful 3 year fundraising campaign, and finding the perfect building site, we were ready to being construction as soon as we could acquire a loan for the remainder of funds needed. That proved to be quite a challenge, since it was the beginning of the recession and banks were not interested in making a loan to a small congregation. We were disappointed and were beginning to lose hope of finding a lender when the United Methodist Federal Credit Union agreed to talk with us. With support from the Desert Southwest Conference of the United Methodist Church, and God’s help, we quickly met requirements for acquiring a loan from UMFCU and were delighted congregation when the loan approval was given.

We began construction in November, 2010 and held our first worship service in our new building on May 22, 2011. We appreciate the credit union’s trust in us at a time when it appeared that construction may have to be delayed until economic conditions improved. Our congregation saw our dream, realized and prayers answered, and will forever be thankful that the United Methodist Federal Credit Union as instrumental in making our church him possible.

In faith,

Wanda B


Randy B, Conference Treasurer

I have been asked UMFCU to provide an open letter of recommendation, so I am taking this opportunity to do that.

UMFCU has been the financial institution for the Conference office for the past 20 years. We have been very satisfied with their professionalism and service, and we foresee continuing our relationship with them for years to come. There are many reasons we “bank” with UMFCU:

  • Their fees are consistently lower than those of commercial banks, and the interest rates we earn with them are competitive with those available at commercial banks.

  • Using them is convenient. Obviously, having a branch office in our building sure beats driving to the bank every day. But beyond that, we use their on-line banking almost everyday to determine our account activity and conduct payment and transfer transactions. The ability to use Wells Fargo branches, other credit union branches, and the U.S. mail also enhances convenience.

  • They are part of our connectional system. They are here to serve us as their members, not to make a profit for shareholders. That makes me feel good about using them.

  • They provide a high level of personal service. We’ve all had the unfortunate experience of calling a bank’s 800 number and talking to a new help desk person every time we call. Not so with UMFCU. We talk to a real person and almost always the same person every time.They know us and value us as a customer. It’s a breath of fresh air in today’s impersonal environment.

UMFCU may or may not be the right financial institution for you or your church. But I encourage you to consider them, check them out, talk to them, and see what they have to offer. They may just be the right fit for you. And if you have any questions as you consider them, feel free to contact me.

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