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Testimonials

Date: March 5, 2017

Pastor Benedicta Ogbonnaya, Venice United Methodist Church

We are happy that UMFCU provided a church loan at very reasonable rates and terms. This loan will allow us to make needed property improvements for the congregation and community to enjoy. 

Venice UMC Congregation


Date: October 11, 2016

Robert Driscoll, UMFCU Member

Favorite part about being a member of United Methodist FCU is the personal attention provided by Helen Russell and her sense of th e customer.

Summer 2015 we needed a loan for our new home to our new residence in Cheney, WA. After using a mortgage broker recommended by our real estate agent as the best, we were receiving the run around and all sorts of demands that’ll seemed crazy for a loan. We had a large down payment from our home in So California sale that UMFCU had funded so we called to discover if UMFCU would be interested in a loan in WA. Helen walked the entire way with us and together UMFCU and their underwriter got it done. I appreciate all that Helen did and continues to do to help our family. She is a fine representative of UMFCU and one they should be very proud of. Personal attention causes members to be and remain loyal, they are key to any organizations success, Helen will be referred to many relatives and friends, another key to organizational success.

Overall Customer Service = 9
Competitive Loan Rates = 9
Usefullness of Online Tools & Services = 6


Date: March 19, 2015 

Vikki Stubbs, UMFCU Member 

Testimonial of a Great Financial Relationship:

In 1998, I attended a presentation at Creighton UMC in Phoenix provided by UMFCU. They were explaining all the financial services available to church members. They also held a drawing for a starting savings account with them for $25. I did not realize at the time that I was very lucky to not only have won that initial $25 account, but also lucky to have started a relationship that is now almost at the 20 year mark.

I first established a relationship with one of your vice-presidents, Virginia Harrison, and later with Hellen Russell once Virginia left. I found that I could call and ask for advice on loans, interest rates, the best accounts for me and would always be able to reach them or have an instant call back if I left a message. And they always remember who I am – kind of like the “Cheers” of banking – where everyone knows your name. How refreshing in this world where to most other financial institutions, you never talk to the same person twice and you are just a number to them.

Over the years, I believe I have financed used cars, two HELOC loans, in addition to my regular checking/savings/Visa card. And by the way, your Visa card is the best deal around. With rates lower than the norm even without the occasional promotions, being able to pay off other cards or take cash advances without additional bank fees has certainly has come in handy over the years. It is always my go-to Visa card.

I recently started using Bill-Pay and ran into a glitch immediately. The bill pay people said to contact my financial institution since they couldn’t see why it hadn’t gone through. I didn’t realize that when I had switched to Golden Checking in the last year or so, that my account number had changed. When I put in the old number, the Bill-Pay system didn’t recognize it. One quick call to UMFCU and the young man who handles that system found the problem immediately, explained it very thoroughly to me and we had it fixed in a minute. I shudder to think of how many calls that would have taken to resolve anywhere else.

Other firms might have a branch on every corner, but with the flexibility of depositing either at the one location of UMFCU here in Phoenix (which also has delightful people working there) or at most other Credit Union ATMs, I find all my banking needs are met by UMFCU. I hope our relationship lasts another 20+ years!!

Sincerely,

Vikki Stubbs – very happy customer


Date: January 16, 2015

Kenneth Bierman, UMFCU Member

I wanted to obtain a $40,000 HELOC on a second home that my son lives in. I have a net worth of $500,000, annual income of $120,000, no debt other than three mortgages, and a FICO score of 812. I applied for a HELOC at a large commercial bank. They appraised the house at $200,000. The mortgage balance on the house was $120,000. After a long, painful process of supplying multiple documents, my HELOC was denied because the house was less than 50 miles from my primary residence.

I was surprised and disappointed. I was already a member of the Methodist Credit Union but it never occurred to me that the CU would make HELOC loans. One day I was browsing your website and I saw HELOC. I called Hellen Russell and explained my situation. She said obtaining a HELOC from the CU on a second home should be no problem. In summary, Hellen was a delight to work with. My application was approved in record time with a minimum of red tape. I was so impressed with the service that I am in the process of transferring my main checking account to the CU. 

What specifically, is your favorite part about being a member of UMFCU?

The Credit Union isn’t a big bank.

How would you rate our Credit Union in Providing the Following:

Overall Customer Service = 10 (highest)

Competitive Loan Rates = 10 (highest)

Usefulness of Online Tools & Services = 10 (highest)


Date: November 26, 2014

David Abbott, UMFCU Member

Many, many years ago, as a young family, when our credit score was deemed risky, UMFCU took a chance on us and gave us an important loan. Shelly P. believed in us and for that we were very grateful. We are now much older but our relationship with UMFCU continues to grow. Recently we purchased a car and thought we had found a great rate at another institution that we thought UMFCU couldn’t touch. Instead, because of our high credit rating, they were able to match the rate and while we didn’t save any more by transferring the loan, we knew we’d get great service and they would take good care of us.

What, specifically, is your favorite part about being a member of United Methodist FCU?

The easy ability to access our accounts and to make transfers and transactions as needed in real time. We also receive very good care whenever we call in.


Date: November 5, 2014 

Margaret McNeill, UMFCU Member 

Twice in the past 9 years there have been attempts to access my funds through wire transfers. Each time, UMFCU staff have seen the irregularity and contacted me, protecting my funds. 

I love the early notice on the web site changes, as I don’t easily adjust to changes. Having explanations of how, when why helps me through that.

UMFCU online services are stellar! In 20+ years with UMFCU there has never been a hitch or glitch in accessing or transferring funds. In comparison, I use an e-bank in Uganda and have had many issues in the pasr4 years. 

Many thanks to each of staff members who make it all work smoothly…and to Directors and Management to ensure solid training and planning behind the scenes.

Overall Customer Service = 10 (highest)
Competitive Loan Rates = 9
Usefullness of Online Tools & Services = 10 (highest)

What, specifically, is your favorite part about being a member of United Methodist FCU?

Ease of use of the website and e-banking for those like me who are not tech savvy
Automatic bill payment
Easy, understandable loan processing
Protection of funds from fraudulent transfers
Ease of replacing credit/debit cards
Rapid answers to questions

Without the above, I would not be able to live overseas, confident that my bills are paid timely and readily accessible thru ATMs where I live.


Date: October 23, 2014

Steve Hart, UMFCU Member

The personal service is my favorite part about being a member of UMFCU. I had made a ACH transfer for an employee. I accidentally added an additional digit to the account number. When I realized my error, I called Sandra at our Westbrook office and she contacted the main office. They were able to apply the money to the correct account. Try getting that service from a large national or regional bank.

Overall Customer Service = 10 (highest)

Competitive Loan Rates = 9

Usefulness of Online Tools & Services = 9


Date: September 20, 2014

Wanda Butler, Chairperson – Finance Committee

Santa Cruz Valley United Methodist Church (SCVUMC) in Sahuarita, Arizona spent out first decade meeting in school gymnasiums. We hauled all of our equipment and supplies into and out of a guy every Sunday morning. We were anxious to find our own building, but in a new town, no existing space was available. We began planning to purchase land and constructions of our own house of worship.

After a successful 3 year fundraising campaign, and finding the perfect building site, we were ready to being construction as soon as we could acquire a loan for the remainder of funds needed. That proved to be quite a challenge, since it was the beginning of the recession and banks were not interested in making a loan to a small congregation. We were disappointed and were beginning to lose hope of finding a lender when the United Methodist Federal Credit Union agreed to talk with us. With support from the Desert Southwest Conference of the United Methodist Church, and God’s help, we quickly met requirements for acquiring a loan from UMFCU and were delighted congregation when the loan approval was given.

We began construction in November, 2010 and held our first worship service in our new building on May 22, 2011. We appreciate the credit union’s trust in us at a time when it appeared that construction may have to be delayed until economic conditions improved. Our congregation saw our dream, realized and prayers answered, and will forever be thankful that the United Methodist Federal Credit Union as instrumental in making our church him possible.

In faith,

Wanda Butler


Date: September 11, 2014

Randy Bowman, Conference Treasurer

I have been asked UMFCU to provide an open letter of recommendation, so I am taking this opportunity to do that.

UMFCU has been the financial institution for the Conference office for the past 20 years. We have been very satisfied with their professionalism and service, and we foresee continuing our relationship with them for years to come. There are many reasons we “bank” with UMFCU:

UMFCU may or may not be the right financial institution for you or your church. But I encourage you to consider them, check them out, talk to them, and see what they have to offer. They may just be the right fit for you. And if you have any questions as you consider them, feel free to contact me.

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